Documentation Center

Comprehensive guides to help you succeed

Getting Started

Begin your learning journey

Live Classes

Join interactive sessions

Subscriptions

Manage your payments

Troubleshooting

Solve common issues

Getting Started

1. Creating Your Account

Step-by-Step Registration

  1. Click the "Register" button in the top navigation menu
  2. Fill in your personal information (name, email, phone, grade)
  3. Choose a strong password (at least 8 characters with numbers and symbols)
  4. Verify your email address by clicking the link sent to your inbox
  5. Complete your profile with additional educational details

Tip: Use a valid email address as it will be used for course notifications and important updates.

2. Choosing Your Courses

Available Course Categories

O/L Courses
  • • ICT (Grade 9-11)
  • • Business Studies
  • • Accounting
  • • English Language
A/L Courses
  • • ICT Advanced
  • • Business Studies Advanced
  • • Accounting Advanced
  • • English Literature

How to Enroll

  1. Browse courses from the main menu or homepage
  2. Click on a course to view detailed information
  3. Review the course description, instructor details, and pricing
  4. Click "Subscribe Now" and complete the payment process
  5. Access your enrolled courses from the dashboard

3. Your First Login

What to Expect

  • Access to your personal dashboard with enrolled courses
  • Course progress tracking and upcoming class schedules
  • Direct messaging with instructors
  • Download areas for course materials and assignments
Welcome Checklist
  • ✓ Complete your profile information
  • ✓ Test your internet connection for live classes
  • ✓ Download the video conferencing app for optimal meeting experience
  • ✓ Check your email settings for notifications
  • ✓ Familiarize yourself with the course dashboard

Live Classes Guide

System Requirements

Minimum Requirements

  • Internet: 2 Mbps upload/download speed
  • Browser: Chrome, Firefox, Safari, Edge (latest versions)
  • Device: Computer, tablet, or smartphone
  • Audio: Speakers/headphones and microphone
  • Video: Webcam (optional but recommended)

Recommended Setup

  • Internet: 5+ Mbps for best quality
  • Browser: Google Chrome for optimal performance
  • Device: Desktop or laptop computer
  • Audio: USB headset for clear communication
  • Environment: Quiet space with good lighting

Joining Live Classes

Via Web Browser

  1. Log into your account
  2. Go to your course dashboard
  3. Find the "Live Class" section
  4. Click "Join Meeting" when available
  5. Allow browser permissions for camera/microphone
  6. Wait for the instructor to admit you

Via Video Conferencing App

  1. Download the video conferencing app from the provided link
  2. Use the meeting ID from your dashboard
  3. Enter the passcode if required
  4. Join with audio and video enabled
  5. Wait in the waiting room if needed
  6. Follow instructor guidelines during class
Class Etiquette
  • • Join classes 5 minutes early to test your setup
  • • Mute your microphone when not speaking
  • • Use the chat feature for questions
  • • Have your course materials ready
  • • Choose a quiet, well-lit environment

Class Schedules & Recordings

Schedule Information

  • • Classes are typically held on weekends
  • • Schedules are posted 1 week in advance
  • • Email notifications sent 24 hours before
  • • Check your dashboard for updates
  • • Time zones are displayed in Sri Lankan time

Recorded Classes

  • • Most classes are automatically recorded
  • • Recordings available within 24 hours
  • • Access through your course dashboard
  • • Downloads available for offline viewing
  • • Recordings remain accessible during subscription

Subscription Management

Payment Methods

Bank Transfer

Direct transfer to our bank account with payment reference

Mobile Payment

eZ Cash, mCash, and other mobile payment platforms

Online Gateway

Secure online payment processing through verified gateways

How to Subscribe

Subscription Steps

  1. Select your desired course
  2. Choose subscription duration (monthly/term)
  3. Review pricing and course details
  4. Click "Subscribe Now"
  5. Complete payment process
  6. Upload payment receipt/reference
  7. Wait for manual verification (24-48 hours)
  8. Receive access confirmation email

Important Notes

  • • All payments require manual verification
  • • Keep payment receipts for your records
  • • Refunds available within 7 days
  • • Monthly subscriptions auto-renew
  • • Contact support for payment issues

Managing Your Subscriptions

View Subscriptions

  • • Go to "My Subscriptions" in your account
  • • View active, expired, and pending subscriptions
  • • Check renewal dates and payment history
  • • Download payment receipts and invoices

Cancel or Modify

  • • Contact support to cancel subscriptions
  • • Provide 7 days notice for cancellations
  • • Upgrade/downgrade through support team
  • • Pause subscriptions during school holidays

Troubleshooting Guide

Common Technical Issues

Video/Audio Problems

Problem
  • • No audio during live classes
  • • Video not loading or buffering
  • • Poor audio/video quality
  • • Cannot hear instructor
Solutions
  • • Check internet connection speed
  • • Refresh browser or restart app
  • • Allow browser permissions
  • • Use headphones instead of speakers
  • • Close other applications

Login Issues

Problem
  • • Forgot password
  • • Account locked
  • • Email not verified
  • • Cannot access dashboard
Solutions
  • • Use "Forgot Password" link
  • • Check spam folder for emails
  • • Contact support for account unlock
  • • Clear browser cache and cookies
  • • Try different browser

Download Issues

Problem
  • • Cannot download materials
  • • Files corrupted or incomplete
  • • Download links not working
  • • Slow download speeds
Solutions
  • • Right-click and "Save As"
  • • Try different browser
  • • Check available storage space
  • • Pause other downloads
  • • Contact support for direct links

Getting Additional Help

Quick Support

  • • Live Chat: Available during support hours
  • • Phone: 076 697 0513 (9 AM - 8 PM)
  • • WhatsApp: Quick responses for urgent issues
  • • Email: support@brightpathonlineacademy.lk

Before Contacting Support

  • • Check this documentation first
  • • Try basic troubleshooting steps
  • • Note error messages exactly
  • • Have your account details ready
Information to Provide
  • • Your account email address
  • • Course you're having trouble with
  • • Device and browser you're using
  • • Exact error message (screenshot if possible)
  • • Steps you've already tried

Quick Access

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Popular Help Topics

How to create an account

Step-by-step registration guide

Joining live classes

Video conferencing integration and requirements

Payment methods

How to pay and manage subscriptions

Video not working

Common technical solutions